Job description

This role ensures the success of digital operations across APAC countries in the areas of Campaign Operations, Backend Operations and Customer Service for adidas owned digital channels. It ensures smooth business operations across all parties involved, timely issue resolution and implementation of new features.Technical experience and background is a prerequisite to be successful in this role.

Key Responsibilities:

Work with backend, campaign and CS operations for the maintenance of SLA compliance.

Drive root cause analysis with technical teams and drive a timely resolution of system issues.

Track issue resolution time and align RCA processes with internal and external stakeholders and teams.

Be the point of contact for all issues found and their resolution.

Assist with the creation and maintenance of system and processes documentation as well as with the training of relevant team members

Create relevant dashboards to improve marketplace practices in APAC.

Take ownership of system and digital products improvements from a digital operations perspective

Key Relationships:

eCom Managers in Country

Customer Service eCom Global

IT Service Management

APAC eCommerce

SCM and LMD Operations in country

Finance and ePayments

Legal

Knowledge, Skills, Experience and Abilities :

This role requires an individual who is an analytical thinker with excellent problem-solving skills, a strong work ethic, and a detail and results-oriented approach. Further it requires strong technical expertise and a curious mind.